1. AGREEMENT TO TERMS
These Terms and Conditions (""Terms"", ""Terms and Conditions"", ""Agreement"") constitute a legally binding agreement between you (""User"", ""you"", or ""your"") and Marek Lee Eberhard (ABN 57 877 857 054), trading as Kompass (""My Kompass"", ""we"", ""us"", or ""our""), governing your access to and use of the Kompass platform, website, mobile application, and related services (collectively, the ""Services"").
PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES.
By creating a My Kompass account, accessing our website, or using our Services in any manner, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not access or use the Services.
Our Contact Details:

Business Name: My Kompass
Legal Entity: Marek Lee Eberhard
ABN: 57 877 857 054
Address: 3/29 River Road, Wollstonecraft 2065, Sydney NSW, Australia
Email: support@my-kompass.com
Phone: +61 490 478 582


2. CHANGES TO TERMS
We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. Changes may be necessary due to:

Legal or regulatory requirements
Changes to our Services or business practices
Security or technical reasons
Feedback from users or stakeholders

Notice of Changes:
When we make material changes to these Terms, we will:

Update the ""Last Updated"" date at the top of this document
Provide notice via email to the address associated with your account
Display a prominent notification within the Services
For significant changes, provide at least 30 days' notice before they take effect

Your Acceptance:
Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Services and may terminate your account.
We encourage you to review these Terms periodically to stay informed of any updates.

3. ELIGIBILITY AND ACCOUNT REGISTRATION
3.1 Age Requirements
Minimum Age:

You must be at least 13 years old to use Kompass
Users between 13 and 18 years old must have permission from a parent or legal guardian
We recommend that users be at least 18 years old to use the Services independently

Parental Consent:
If you are under 18, by using Kompass, you represent that your parent or legal guardian has reviewed these Terms and consents to your use of the Services.
3.2 Account Registration
To use the Services, you must:

Provide accurate, current, and complete registration information
Maintain and promptly update your account information
Keep your password secure and confidential
Accept all risks of unauthorized access to your account
Notify us immediately of any unauthorized use or security breach

3.3 Account Responsibility
You are solely responsible for:

All activities that occur under your account
Maintaining the confidentiality of your login credentials
All content posted through your account
Compliance with these Terms and all applicable laws

Prohibited Account Activities:
You may not:

Create multiple accounts for improper purposes
Share your account with others
Sell, transfer, or assign your account to another person
Use another person's account without authorization
Provide false or misleading information during registration

3.4 Account Security
We implement reasonable security measures, but you acknowledge that:

No security system is impenetrable
Unauthorized access may occur despite our efforts
You use the Services at your own risk

If you believe your account has been compromised, contact us immediately at support@my-kompass.com.

4. DESCRIPTION OF SERVICES
4.1 Platform Overview
Kompass is a social media management platform that enables users to:

Connect multiple social media accounts (Facebook, Instagram, TikTok, YouTube)
Create, schedule, and publish content across multiple platforms simultaneously
Manage social media posts from a centralized dashboard
Utilize AI-powered content creation and enhancement tools
Monitor and analyze social media performance

4.2 Service Availability
No Guarantee of Uninterrupted Service:
We strive to provide reliable Services, but we do not guarantee that:

The Services will be available at all times without interruption
The Services will be error-free or bug-free
The Services will meet your specific requirements
Any data stored will be secure from loss or corruption

Scheduled and Unscheduled Maintenance:
We may perform maintenance, updates, or repairs that temporarily interrupt service availability. We will provide reasonable notice for scheduled maintenance when possible.
4.3 Third-Party Dependencies
Our Services rely on third-party providers, including:

getLate.dev: Social media integration and API connections
OpenAI: AI-powered content generation and enhancement
Stripe: Payment processing
Bubble.io: Application hosting and infrastructure
Social Media Platforms: Facebook, Instagram, TikTok, YouTube

Third-Party Service Limitations:
We are not responsible for:

Changes to third-party APIs or services
Outages, errors, or limitations of third-party services
Social media platform policy changes
Suspension or termination of your social media accounts by platforms
API rate limits imposed by third-party providers

4.4 Service Modifications
We reserve the right to:

Modify, suspend, or discontinue any aspect of the Services
Add or remove features at any time
Change pricing or subscription plans
Impose limits on certain features

We will provide reasonable notice of material changes that negatively affect your use of the Services.

5. SOCIAL MEDIA INTEGRATIONS
5.1 Authorization and Permissions
By connecting your social media accounts to Kompass:

You authorize us to access your accounts through getLate.dev
You grant us permission to post content on your behalf
You acknowledge that we will access the data permitted by your authorization

Your Responsibilities:

You are solely responsible for the authorization and permissions you grant
You must comply with each social media platform's terms of service
You must ensure you have the right to post content to connected accounts
You understand that revoked permissions may limit or break functionality

5.2 Social Media Platform Terms
Each connected social media platform has its own terms of service, policies, and restrictions:

Facebook: Subject to Facebook's Terms of Service and Community Standards
Instagram: Subject to Instagram's Terms of Use and Community Guidelines
TikTok: Subject to TikTok's Terms of Service and Community Guidelines
YouTube: Subject to YouTube's Terms of Service and Community Guidelines

Your Obligation:
You must comply with all applicable social media platform terms and policies. Violation of platform terms may result in:

Suspension or termination of your social media accounts
Removal of your content by the platforms
Disconnection of your accounts from Kompass
Legal action by social media platforms

Kompass Is Not Liable:
We are not responsible for actions taken by social media platforms, including but not limited to:

Account suspensions or bans
Content removal or restrictions
Changes to platform APIs or features
Loss of followers, engagement, or reach

5.3 Content Publishing Limitations
No Guarantee of Successful Publishing:
While we make every effort to publish content successfully, we cannot guarantee:

That all scheduled posts will publish as intended
That content will display correctly on all platforms
That platform API changes won't affect functionality
That published content won't be removed or restricted by platforms

Your Responsibility to Verify:
You are responsible for:

Verifying that content has been published successfully
Checking content appearance on each platform
Monitoring for errors or publishing failures
Manually publishing content if automated publishing fails

5.4 Revocation of Access
You may revoke Kompass's access to your social media accounts at any time through:

Your Kompass account settings
The social media platform's app permissions or settings

Revoking access will prevent Kompass from publishing content to those accounts and may result in loss of functionality.

6. USER CONTENT AND INTELLECTUAL PROPERTY
6.1 Your Content
""Your Content"" means any text, images, videos, audio, data, or other materials you upload, create, post, or transmit through the Services.
Your Ownership:
You retain all ownership rights to Your Content. You are solely responsible for:

The legality, accuracy, and appropriateness of Your Content
Obtaining all necessary rights, licenses, and permissions for Your Content
Ensuring Your Content does not infringe on third-party rights

6.2 License Grant to Kompass
By uploading or creating Your Content through Kompass, you grant us a worldwide, non-exclusive, royalty-free, transferable license to:

Store, process, and transmit Your Content
Publish Your Content to connected social media platforms on your behalf
Use Your Content to provide, maintain, and improve the Services
Make backup copies of Your Content for disaster recovery
Display Your Content within the Kompass platform

Limited Processing License:
When you use AI-powered features, you grant OpenAI a limited license to process Your Content solely for the purpose of providing AI services. This processing is governed by OpenAI's terms and policies.
No Other Use:
We will not:

Use Your Content for marketing without your explicit permission
Sell Your Content to third parties
Claim ownership of Your Content

6.3 Prohibited Content
You may not upload, post, or transmit through Kompass any content that:

Is illegal, fraudulent, or violates any law or regulation
Infringes on intellectual property rights (copyright, trademark, patent)
Contains malware, viruses, or malicious code
Is defamatory, harassing, threatening, or abusive
Promotes violence, discrimination, or hatred
Contains pornographic, obscene, or sexually explicit material
Exploits or harms minors in any way
Impersonates another person or entity
Contains private information of others without consent
Violates any social media platform's terms or policies
Is spam, unsolicited advertising, or promotional material

Consequences of Prohibited Content:
Violation of these content policies may result in:

Immediate removal of the content
Suspension or termination of your account
Reporting to law enforcement if illegal activity is suspected
Legal action to recover damages

6.4 Content Monitoring
No Obligation to Monitor:
We have no obligation to monitor Your Content but reserve the right to:

Review content for compliance with these Terms
Remove content that violates these Terms
Report illegal content to authorities
Cooperate with law enforcement investigations

Automated and Manual Review:
We may use automated systems and manual review to detect prohibited content.
6.5 Kompass Intellectual Property
All rights, title, and interest in the Services, including but not limited to:

The Kompass platform, software, and code
Kompass trademarks, logos, and branding
Kompass design, layout, and user interface
Kompass documentation and materials

are owned by Marek Lee Eberhard (trading as Kompass) and are protected by Australian and international intellectual property laws.
Limited License to Users:
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal or business purposes in accordance with these Terms.
Restrictions:
You may not:

Copy, modify, or create derivative works of the Services
Reverse engineer, decompile, or disassemble the Services
Remove or modify any copyright, trademark, or proprietary notices
Use the Services to create a competing product or service
Frame or mirror any part of the Services without permission
Use any automated system (bots, scrapers) to access the Services

6.6 Feedback and Suggestions
If you provide feedback, suggestions, or ideas about the Services (""Feedback""), you grant us an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback without compensation or attribution to you.

7. PAYMENT TERMS AND SUBSCRIPTIONS
7.1 Pricing and Plans
Kompass offers various subscription plans with different features and pricing. Current pricing is available on our website and within the Services.
Price Changes:
We reserve the right to modify pricing at any time. For existing subscribers:

We will provide at least 30 days' notice of price changes
Price changes will take effect at your next billing cycle after notice
You may cancel your subscription before the new pricing takes effect

7.2 Payment Processing
Payment Processor:
All payments are processed by Stripe, our third-party payment processor. By making a payment, you agree to Stripe's terms and conditions.
Payment Authorization:
By providing payment information, you authorize us to charge:

The subscription fee for your selected plan
Any applicable taxes
Any additional fees for premium features or overages

Payment Methods:
We accept payment via credit card, debit card, or other methods supported by Stripe.
7.3 Billing Cycles
Recurring Subscriptions:
Subscriptions automatically renew at the end of each billing period (monthly or annual) unless cancelled.
Billing Date:
Your billing date is determined by:

The date of your initial subscription
The billing cycle of your selected plan

Automatic Renewal:
By subscribing, you authorize us to automatically charge your payment method at each renewal until you cancel.
7.4 Free Trials and Promotional Offers
We may offer free trials or promotional pricing at our discretion. Free trial terms include:

Trial length and limitations will be specified at signup
You may cancel during the trial period without charge
If not cancelled, your payment method will be charged at the end of the trial
We may require valid payment information to start a trial
Free trials may be limited to one per user or household

Promotional Codes:
Promotional codes and discounts:

May have specific terms, conditions, and expiration dates
Cannot be combined with other offers unless specified
Are non-transferable and have no cash value
May be revoked if obtained through fraudulent means

7.5 Refunds and Cancellations
Cancellation Policy:
You may cancel your subscription at any time through:

Your Kompass account settings
Contacting our support team at support@my-kompass.com

Cancellation Effect:

Cancellations take effect at the end of your current billing period
You will retain access to paid features until the end of the billing period
No refunds will be provided for partial billing periods

Refund Policy:
ALL SALES ARE FINAL. We do not provide refunds except:

Where required by applicable consumer protection laws (e.g., Australian Consumer Law)
In cases of billing errors or duplicate charges
At our sole discretion in exceptional circumstances

Consumer Guarantees (Australia):
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or other applicable consumer protection laws.
7.6 Payment Failures
Failed Payments:
If a payment fails:

We will attempt to re-process the payment
We will notify you of the payment failure
Your access to paid features may be suspended
Your account may be downgraded to a free plan (if available)

Account Suspension:
We may suspend or terminate your account for non-payment after reasonable attempts to collect payment.
7.7 Taxes
Your Tax Responsibility:
You are responsible for all applicable taxes related to your use of the Services, including:

Goods and Services Tax (GST) in Australia
Value Added Tax (VAT) in applicable jurisdictions
Sales tax or other transaction taxes

Tax Calculation:
Taxes will be calculated based on:

Your billing address
Applicable tax rates at the time of transaction

Prices displayed may or may not include taxes depending on your location.

8. ACCEPTABLE USE POLICY
8.1 Permitted Use
You agree to use the Services only for lawful purposes and in accordance with these Terms. Permitted uses include:

Managing your own social media accounts
Creating and publishing legitimate content
Using features for their intended purposes
Personal or business social media management

8.2 Prohibited Activities
You must not use the Services to:
Illegal Activities:

Violate any local, state, national, or international law or regulation
Engage in fraudulent, deceptive, or misleading practices
Facilitate or promote illegal activities
Violate export control or sanctions laws

Harmful or Malicious Activities:

Transmit viruses, malware, or other malicious code
Attempt to gain unauthorized access to systems or accounts
Interfere with or disrupt the Services or servers
Conduct denial-of-service attacks or similar attacks
Bypass security measures or authentication protocols

Spam and Abuse:

Send unsolicited bulk messages (spam)
Engage in phishing or social engineering
Create fake accounts or impersonate others
Manipulate engagement metrics (fake followers, likes, bots)
Scrape or harvest data from the Services without permission

Intellectual Property Violations:

Infringe on copyrights, trademarks, or other IP rights
Use unauthorized music, images, or videos
Plagiarize content from others

Platform Manipulation:

Use automated systems (bots) to interact with the Services
Circumvent rate limits or usage restrictions
Exploit bugs or vulnerabilities for advantage
Create multiple accounts to evade bans or restrictions

Inappropriate Content:

Post content prohibited under Section 6.3
Engage in harassment, bullying, or abusive behavior
Post misleading or false information
Violate social media platform policies

8.3 Monitoring and Enforcement
We reserve the right to:

Monitor use of the Services for compliance
Investigate suspected violations
Suspend or terminate accounts for violations
Remove content that violates these Terms
Report illegal activities to law enforcement
Cooperate with legal investigations

No Obligation:
We have no obligation to monitor user activities but may do so at our discretion.
8.4 Consequences of Violations
Violations of this Acceptable Use Policy may result in:

Warning or notice of violation
Temporary suspension of account access
Permanent termination of your account
Removal of content
Legal action to recover damages
Reporting to law enforcement

We may take action without prior notice in cases of serious or repeated violations.

9. DISCLAIMERS AND LIMITATIONS OF LIABILITY
9.1 Service ""As Is""
NO WARRANTIES:
THE SERVICES ARE PROVIDED ON AN ""AS IS"" AND ""AS AVAILABLE"" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
TITLE
QUIET ENJOYMENT
ACCURACY OF DATA
COMPATIBILITY WITH YOUR SYSTEMS

Specific Disclaimers:
We do not warrant that:

The Services will be uninterrupted, secure, or error-free
Defects will be corrected
The Services are free from viruses or harmful components
Results from using the Services will be accurate or reliable
Published content will appear correctly on all platforms
Social media accounts will remain connected or functional
Third-party services will remain available or compatible

9.2 Third-Party Services
We disclaim all responsibility and liability for:

Actions or inactions of third-party service providers (getLate.dev, OpenAI, Stripe, Bubble.io)
Social media platform changes, outages, or policy enforcement
Content moderation or removal by social media platforms
Account suspensions or bans by social media platforms
API changes or deprecations
Third-party security breaches or data loss

9.3 User Content
We disclaim all responsibility and liability for:

The accuracy, legality, or appropriateness of Your Content
Infringement claims related to Your Content
Consequences of publishing Your Content on social media
How social media platforms display, moderate, or distribute Your Content

9.4 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
KOMPASS (INCLUDING MAREK LEE EBERHARD), ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
LOSS OF DATA OR INFORMATION
LOSS OF GOODWILL OR REPUTATION
BUSINESS INTERRUPTION
COST OF SUBSTITUTE SERVICES
LOSS OF SOCIAL MEDIA FOLLOWERS OR ENGAGEMENT
ACCOUNT SUSPENSIONS OR BANS BY SOCIAL MEDIA PLATFORMS
DAMAGE TO YOUR BRAND OR REPUTATION

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT KOMPASS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
AGGREGATE LIABILITY CAP:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KOMPASS'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF:
(A) THE AMOUNT YOU PAID TO KOMPASS IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR
(B) AUD $100
9.5 Australian Consumer Law
Consumer Guarantees:
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable consumer protection laws that cannot be lawfully excluded.
Limitation for Non-Consumers:
If you are not a ""consumer"" as defined under the Australian Consumer Law, then to the extent permitted by law, Kompass limits its liability for breach of any implied warranty or condition that cannot be excluded to, at Kompass's option:

Re-supply of the Services; or
Payment of the cost of re-supply

9.6 Basis of the Bargain
You acknowledge that the disclaimers and limitations of liability in this Section 9 are essential elements of the agreement between you and Kompass, and that Kompass would not provide the Services without these limitations.

10. INDEMNIFICATION
10.1 Your Indemnification Obligation
You agree to indemnify, defend, and hold harmless Kompass (Marek Lee Eberhard), its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) arising from or related to:
Your Use of Services:

Your access to or use of the Services
Your violation of these Terms
Your violation of any law or regulation

Your Content:

Your Content or any content you post through Kompass
Infringement of intellectual property rights by Your Content
False, misleading, or defamatory content you publish
Harm caused to others by Your Content

Your Social Media Activity:

Actions taken by social media platforms related to your accounts
Violations of social media platform terms or policies
Claims arising from content you published to social media
Disputes with third parties related to your social media activity

Third-Party Claims:

Claims by other users or third parties arising from your actions
Claims related to your use of third-party services through Kompass

10.2 Indemnification Process
If we seek indemnification from you:

We will provide prompt written notice of the claim
You will have the right to control the defense with our approval
We may participate in defense at our own expense
You may not settle any claim without our prior written consent
We reserve the right to assume exclusive defense at our expense


11. TERMINATION
11.1 Termination by You
You may terminate your account and stop using the Services at any time by:

Deleting your account through account settings
Contacting us at support@my-kompass.com
Ceasing to use the Services

Effect of Your Termination:

Your subscription will be cancelled (no refunds for partial periods)
You will lose access to your account and data
We will delete your personal information as described in our Privacy Policy
This Agreement will terminate except for provisions that survive

11.2 Termination by Kompass
We reserve the right to suspend or terminate your account and access to the Services at any time, with or without notice, for any reason, including but not limited to:

Violation of these Terms
Violation of our Acceptable Use Policy
Non-payment of fees
Fraudulent, abusive, or illegal activity
Requests by law enforcement or government agencies
Extended periods of inactivity
Discontinuation of the Services

Immediate Termination:
We may immediately terminate accounts without notice in cases of:

Serious violations of these Terms
Illegal activity
Security threats
Abuse of the Services

11.3 Effect of Termination
Upon termination of your account by either party:
Your Obligations:

You must immediately stop using the Services
Any outstanding fees become immediately due
Licenses granted to you under these Terms terminate

Our Obligations:

We will make reasonable efforts to provide access to Your Content for download (30 days)
We will delete or anonymize your data as described in our Privacy Policy
We may retain certain information as required by law or for legitimate business purposes

No Refunds:
Termination does not entitle you to any refunds unless required by applicable law.
11.4 Survival
The following provisions survive termination:

Sections related to: intellectual property, payment obligations, limitations of liability, indemnification, dispute resolution, governing law, and any other provisions that by their nature should survive.


12. DISPUTE RESOLUTION AND GOVERNING LAW
12.1 Governing Law
These Terms and any dispute or claim arising from or related to them shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles.
12.2 Jurisdiction
You and Kompass agree that any dispute arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia, and you consent to personal jurisdiction in those courts.
For International Users:
If you are located outside Australia, you acknowledge that by using the Services, you are agreeing to Australian law and jurisdiction.
12.3 Informal Resolution
Before initiating formal legal proceedings, you agree to first contact us at support@my-kompass.com to attempt to resolve the dispute informally. We will make good faith efforts to resolve disputes amicably.
30-Day Negotiation Period:
Both parties agree to negotiate in good faith for at least 30 days before pursuing formal legal action.
12.4 No Class Actions
WAIVER OF CLASS ACTION RIGHTS:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
You waive any right to participate in class actions, class arbitrations, or other representative proceedings.
12.5 Small Claims Court
Notwithstanding the above, either party may bring an individual action in small claims court if the claim qualifies.
12.6 Limitation Period
You must commence any action or proceeding related to these Terms within one (1) year after the cause of action arose. After that period, such claims are permanently barred.

13. GENERAL PROVISIONS
13.1 Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Kompass regarding the Services and supersede all prior agreements, understandings, or communications.
13.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
13.3 Waiver
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of that provision or any other provision. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
13.4 Assignment
You may not assign, transfer, or delegate these Terms or your rights and obligations under them without our prior written consent. Any attempted assignment in violation of this provision is void.
We may assign or transfer these Terms, in whole or in part, without restriction, including to:

An affiliate or subsidiary
An acquirer of our business or assets
A successor by merger or consolidation

13.5 Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (natural disasters, pandemics, etc.)
War, terrorism, or civil unrest
Government actions or regulations
Internet or telecommunications failures
Third-party service outages
Labor disputes or strikes
Fires, floods, or other catastrophes

13.6 Relationship of Parties
Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between you and Kompass. You have no authority to bind Kompass or make commitments on our behalf.
13.7 Third-Party Beneficiaries
These Terms do not confer any third-party beneficiary rights except as expressly stated herein.
13.8 Notice
To You:
We may provide notices to you via:

Email to the address associated with your account
Posting on the Services or website
In-app notifications

Notices are effective when sent or posted.
To Us:
You may provide notices to us at:

Email: support@my-kompass.com
Mail: Marek Lee Eberhard, 3/29 River Road, Wollstonecraft 2065, Sydney NSW, Australia

Notices to us are effective when received.
13.9 Language
These Terms are drafted in English. If these Terms are translated into another language, the English version prevails in case of any conflict or inconsistency.
13.10 Electronic Communications
You consent to receive communications from us electronically, including via email or by posting notices within the Services. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
13.11 Headings
Section headings in these Terms are for convenience only and do not affect the interpretation of these Terms.
13.12 Export Control
You may not use, export, or re-export the Services except as authorized by Australian law and the laws of the jurisdiction in which the Services are accessed. You represent that you are not:

Located in a country subject to government embargo or designated as a ""terrorist supporting"" country
Listed on any government list of prohibited or restricted parties


14. SPECIFIC DISCLAIMERS AND WARNINGS
14.1 Social Media Platform Risks
No Guarantee of Platform Compliance:
While we strive to comply with social media platform policies, we cannot guarantee that:

Your use of Kompass complies with all platform terms
Platforms will not change policies that affect our Services
Your accounts will not be suspended or banned
Content published through Kompass meets all platform requirements

Your Responsibility:
You are solely responsible for:

Understanding and complying with each platform's terms
Monitoring your accounts for policy violations
Responding to platform warnings or restrictions
Appealing platform decisions regarding your accounts

14.2 AI-Generated Content
No Guarantee of Accuracy:
AI-generated content may:

Contain factual errors or hallucinations
Produce biased or inappropriate content
Infringe on third-party rights
Violate social media platform policies

Your Responsibility:
You must:

Review all AI-generated content before publishing
Verify factual accuracy
Ensure content does not infringe rights or violate policies
Take full responsibility for published AI-generated content

14.3 Data Loss
Backup Your Content:
While we implement data protection measures, you should:

Maintain independent backups of Your Content
Not rely solely on Kompass for content storage
Regularly download or export important content

We are not liable for data loss, corruption, or unavailability except as required by consumer protection laws.
14.4 Scheduling and Publishing
No Guarantee of Timely Publishing:
Scheduled posts may fail or be delayed due to:

Technical issues
API limitations
Platform outages
Network connectivity problems

You must verify that scheduled posts publish successfully.
14.5 Third-Party Links
The Services may contain links to third-party websites or services. We:

Do not endorse or make representations about third-party sites
Are not responsible for third-party content or practices
Encourage you to review third-party terms and policies


15. FEEDBACK AND CONTACT
15.1 Customer Support
For questions, concerns, or support requests, contact us at:

Email: support@my-kompass.com
Phone: +61 490 478 582
Address: 3/29 River Road, Wollstonecraft 2065, Sydney NSW, Australia

Support Hours:
We strive to respond to support inquiries within 1-2 business days. Support is provided in English.
15.2 Complaints
If you have a complaint about the Services:

Contact us first at support@my-kompass.com
We will investigate and respond within 14 days
If unresolved, you may escalate to relevant consumer protection agencies

15.3 Suggestions and Feedback
We welcome your feedback and suggestions for improving Kompass. By submitting feedback, you grant us the rights described in Section 6.6.

16. ACKNOWLEDGMENT AND AGREEMENT
BY CREATING A KOMPASS ACCOUNT OR USING THE SERVICES, YOU ACKNOWLEDGE THAT:

You have read, understood, and agree to be bound by these Terms
You have read and agree to our Privacy Policy
You are at least 13 years old (or have parental consent if under 18)
You will comply with all applicable laws and social media platform terms
You understand the risks associated with social media management services
You accept the limitations of liability and disclaimers
You agree to the dispute resolution provisions and governing law
You authorize us to access your social media accounts as described
You are responsible for all content posted through your account
You understand that we may modify these Terms from time to time

If you do not agree to these Terms, you must not access or use the Services.

17. LEGAL REVIEW RECOMMENDATION
IMPORTANT NOTICE:
These Terms and Conditions have been prepared to provide comprehensive legal protection for Kompass, but they do not constitute legal advice. We strongly recommend having these Terms reviewed by a qualified Australian solicitor before implementation to ensure full compliance with applicable laws and adequacy for your specific business circumstances.

END OF TERMS AND CONDITIONS

Document Version: 1.0
Effective Date: 4 November 2025
Legal Entity: Marek Lee Eberhard (ABN 57 877 857 054) trading as My Kompass
Jurisdiction: New South Wales, Australia
For the most current version of these Terms, please visit our website or contact support@my-kompass.com.